IT Management and Governance


PragmatIT IT Services offers a whole range of services that relate to the management and governance of your IT estate.

IT Audit

This can be a full audit of all your IT policies and procedures to a simple audit of all your IT hardware assets to help you create a central asset register.

We have extensive experience in setting up Information Security Management Systems in line with ISO27001. As well as working with ISO9000 quality management systems.

We have extensive experience in setting up change control procedures both for software assets as well as hardware configuration management.

Business Analysis and Design

With having 25 years of working within IT, we have gained a lifetimes experience in Business Analysis and Systems Design.
This ranges from requirements gathering, conducting workshops with user groups or on a one to one basis; to producing logical designs,, test plans and detailed test scripts as well as co ordinating user acceptance testing.

We have worked in a variety of business areas which include Financial Services, Legal, Manufacturing, Utilities and Local Government.

We can work with a number of established methodologies including both waterfall and agile.

IT Governance

As most modern businesses are so dependant upon their IT systems and so therefore their IT departments, business leaders need confidence that their IT departments are performing at the optimum level. For this they need concise dashboard reports that easily and quickly highlights any problem areas. PragmatIT IT Services can set up simple KPI Reporting systems for the IT department. This can take Information feeds from help desk systems, change control systems, HR and others depending upon the key risk areas of your IT function. These reporting systems need to be accurate, timely and easy to produce.

Change Control Systems.

The IT department is continually adapting to and dealing with Change

Users will always request changes to systems. The secret to successful change management is to make sure that these change requests bring value to the business. We can help you implement change control processes that will filter out changes that will stop a 2 month project being initiated from a chat to IT at the water cooler and yet prevent a very simple change that adds value to the business from being tied down in bureurocracy for months before it can be actioned

Suppliers will always issue software patches that need to be applied to systems and network devices.The secret is to make sure that each patch has been tested and their is a full audit log for each system to show who, when and why the change was made. A simple manual process can sometimes be more effective than a fully automated but extremely expensive and sometimes inflexible systems configuration solutions.